Roles and Responsibilities

• Work closely with internal department and provide service support to customers and stockist
• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.
• To ensure the following are done (local sales)
• Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).
• No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner
• Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner
• Reduce repetition of FG request to production for the same product & liasing with Product Planner
• Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions
• Monitoring of all deliveries to customers on time by liasing with Logistics & Production
• Monitoring of any complaint login and follow ups
• Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..
• New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing
• Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered
• Reminders are duly sent out and legal actions taken against bad defaulters
• Collections are closely monitored to achieve monthly projected collections
• To achieve departmental and company level KPI at all times
• Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods
• Ensure all procedures comply with existing ISO standards and records updated

Requirements

• Education: SMA & above
• At least more than 2 years of related Customer Service or in Marketing
• Computer literate and interpersonal communication

Lokasi Pekerjaan:

Gaji:

Cara Melamar Pekerjaan:

Metode Pelamaran: website

Informasi Kontak: https://id.jobstreet.com/id/companies/transcosmos-168553659218047