Role Description :

This is an on-site contract role as a Trainer, Team Leader, Quality Assurance, WFM, Supervisor located in Semarang. As Contact Center Supporting Staff you will be responsible for :

• Supporting the operations to achieve the goals related the KPI metrics
• Help the agents to work based on SOP metrics
• Provide individual coaching and mentoring to team members to support their professional growth and career development
• Gather feedback from quality team to understand the knowledge gaps and incorporate findings into training programs
• Ensure smooth transition of nesting phase and production floor
• Ensure the CSAT, DSAT, and Client Satisfaction are achieve the target

Qualifications :

• Having full working rights in Indonesia with minimum bachelor degree in any related field with GPA min 2.75 preferred
• Experienced as Supporting Staff in contact centre industry
• Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams
• Able to develop an innovative training methods while ensuring logical content flow
• Ready to work on shifting
• Fluent in English both speaking and writing min B2 Level of CEFR
• Willing to be placed in Semarang

Lokasi Pekerjaan:

Gaji:

Cara Melamar Pekerjaan:

Metode Pelamaran: website

Informasi Kontak: https://id.jobstreet.com/id/companies/transcosmos-168553659218047